No stats on Box

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Cody
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Re: No stats on Box

Post by Cody »

Thargoid wrote:
Indeed, although I wonder how many users they might have lost over it already. I'd seriously begun looking around for an alternative.
As had many of us. There were rumblings of discontent on their community blog, myself being one of the grumblers!
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Re: No stats on Box

Post by Gimi »

Thargoid wrote:
Indeed, although I wonder how many users they might have lost over it already. I'd seriously begun looking around for an alternative. Glad I can put that on hold now :)
Which was what I was doing when I decided to ask them. The alternatives I found during my initial search were not very good at all, so I'm glad I fired of the question.
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Re: No stats on Box

Post by Thargoid »

Indeed. I just now hope when they get it sorted out, that the counts haven't been reset...
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Re: No stats on Box

Post by Cody »

Thargoid wrote:
I just now hope when they get it sorted out, that the counts haven't been reset...
<chortles>
I would advise stilts for the quagmires, and camels for the snowy hills
And any survivors, their debts I will certainly pay. There's always a way!
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Re: No stats on Box

Post by Capt. Murphy »

Would running download links via https://bitly.com/ be a good way of tracking download stats. It gives a shortened url and allows you to access how many times the url is clicked.
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Re: No stats on Box

Post by Okti »

Looking at the thread El Viejo started at Box community, Some people with personal accounts are getting the stats shown. But most of us have upgraded Box Personal accounts and I think that option is not included in the fix. Could some with a normal Personal account can confirm if they get the stats?
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Re: No stats on Box

Post by Capt. Murphy »

I'm still getting stats displayed sometimes on the Updates page. But it's not consistent.
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Re: No stats on Box

Post by Thargoid »

I'm still not getting them at all, with an expanded account.
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Re: No stats on Box

Post by Gimi »

I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu. I'll wait for a few more days, and if nothing happens, I'll post a follow up question to box.com.
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Re: No stats on Box

Post by Capt. Murphy »

Gimi wrote:
I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu.
Ahhhh - Yep, my stats can be found there too. :)
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Re: No stats on Box

Post by Commander McLane »

Capt. Murphy wrote:
Gimi wrote:
I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu.
Ahhhh - Yep, my stats can be found there too. :)
Same for me. But it's way more inconvenient than to have the numbers listed in the lists. On the plus side: at least the numbers are still there.
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Re: No stats on Box

Post by Cody »

Ahh... found them. I have to go to the preview page to see them, but at least I see the thousands (*cough*) of downloads now.
I would advise stilts for the quagmires, and camels for the snowy hills
And any survivors, their debts I will certainly pay. There's always a way!
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Re: No stats on Box

Post by Cody »

Hmm... from the 'Official Rep' on the Box community:
Thank you everyone for your patience while I confirmed the answer to this question.
Box no longer offers download stats for free accounts.
My sincere apologies for the inconvenience.
Hey-ho! Let's hope the stats on each file's preview page remain as is then.
I would advise stilts for the quagmires, and camels for the snowy hills
And any survivors, their debts I will certainly pay. There's always a way!
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Re: No stats on Box

Post by Thargoid »

If they're taking away features at random and without notice, then what's next?

Back to looking for a new host I think - maybe Googles new Drive or something.
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Re: No stats on Box

Post by Okti »

Latest news:
gimi1967 replied to Have file download stats been removed from personal Box accounts?, a question about Box.com.

This is odd. I have received the exact opposite answer from box customer support. It would be good to know what is going on here please.

Lizzie, Apr 23 01:25 pm (PDT):
Hi,
Thanks for your message. It is always wonderful to hear from happy customers. I am very sorry for the inconvenience. With an update that we did last week, this feature was incorrectly marked as a feature for paid users. We are working on reverting this back so that all users have access to the shared link access stats. Again, I am very sorry for the inconvenience. This should be resolved soon.
I hope that helps. If there is anything else I can do for you, please let me know. And, thanks for using Box!
Sincerely,
Lizzie
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