Oolite Bulletins

Posted: **Mon Apr 23, 2012 8:59 pm**

Thargoid wrote:
Indeed, although I wonder how many users they might have lost over it already. I'd seriously begun looking around for an alternative.

As had many of us. There were rumblings of discontent on their community blog, myself being one of the grumblers!

Posted: **Mon Apr 23, 2012 9:07 pm**

Thargoid wrote:
Indeed, although I wonder how many users they might have lost over it already. I'd seriously begun looking around for an alternative. Glad I can put that on hold now

Which was what I was doing when I decided to ask them. The alternatives I found during my initial search were not very good at all, so I'm glad I fired of the question.

Posted: **Tue Apr 24, 2012 4:37 pm**

Indeed. I just now hope when they get it sorted out, that the counts haven't been reset...

Posted: **Tue Apr 24, 2012 4:48 pm**

Thargoid wrote:
I just now hope when they get it sorted out, that the counts haven't been reset...

Posted: **Tue Apr 24, 2012 4:54 pm**

Would running download links via https://bitly.com/ be a good way of tracking download stats. It gives a shortened url and allows you to access how many times the url is clicked.

Posted: **Wed Apr 25, 2012 6:29 am**

Looking at the thread El Viejo started at Box community, Some people with personal accounts are getting the stats shown. But most of us have upgraded Box Personal accounts and I think that option is not included in the fix. Could some with a normal Personal account can confirm if they get the stats?

Posted: **Wed Apr 25, 2012 6:36 am**

I'm still getting stats displayed sometimes on the Updates page. But it's not consistent.

Posted: **Wed Apr 25, 2012 6:48 am**

I'm still not getting them at all, with an expanded account.

Posted: **Wed Apr 25, 2012 7:18 am**

I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu. I'll wait for a few more days, and if nothing happens, I'll post a follow up question to box.com.

Posted: **Wed Apr 25, 2012 7:23 am**

Gimi wrote:
I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu.

Ahhhh - Yep, my stats can be found there too.

Posted: **Wed Apr 25, 2012 10:21 am**

Capt. Murphy wrote:
Gimi wrote:
I still get no stats in list or icon view. However, if I click on a file and go to the download page for that particular file I get stats under sharing in the right hand side menu.
Ahhhh - Yep, my stats can be found there too.

Same for me. But it's way more inconvenient than to have the numbers listed in the lists. On the plus side: at least the numbers are still there.

Posted: **Wed Apr 25, 2012 10:42 am**

Ahh... found them. I have to go to the preview page to see them, but at least I see the thousands (*cough*) of downloads now.

Posted: **Thu Apr 26, 2012 12:41 am**

Hmm... from the 'Official Rep' on the Box community:

Thank you everyone for your patience while I confirmed the answer to this question.
Box no longer offers download stats for free accounts.
My sincere apologies for the inconvenience.

Hey-ho! Let's hope the stats on each file's preview page remain as is then.

Posted: **Thu Apr 26, 2012 6:55 am**

If they're taking away features at random and without notice, then what's next?

Back to looking for a new host I think - maybe Googles new Drive or something.

Posted: **Thu Apr 26, 2012 8:15 am**

Latest news:

gimi1967 replied to Have file download stats been removed from personal Box accounts?, a question about Box.com.

This is odd. I have received the exact opposite answer from box customer support. It would be good to know what is going on here please.

Lizzie, Apr 23 01:25 pm (PDT):
Hi,
Thanks for your message. It is always wonderful to hear from happy customers. I am very sorry for the inconvenience. With an update that we did last week, this feature was incorrectly marked as a feature for paid users. We are working on reverting this back so that all users have access to the shared link access stats. Again, I am very sorry for the inconvenience. This should be resolved soon.
I hope that helps. If there is anything else I can do for you, please let me know. And, thanks for using Box!
Sincerely,
Lizzie
Box Support

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